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Founded in Hong Kong and headquartered in London, HSBC operated through long-established businesses and an international network of around 3,900 offices in 65 countries and territories. We employ 227,802 people around the world. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Digital Business Services provide essential support across technology, operations and key central business services for our global businesses and functions to drive great customer experiences. Joining HSBC’s Global Operations team gives you insight into the critical role we play in delivering world class service to our 40 million customers across the globe and driving change across the bank. You will learn key skills in project management, building stakeholder relationships, managing risk, and delivering innovative, fast-paced change. As an Operating Excellence Graduate you will be involved in a variety of fascinating projects with a high level of autonomy and ownership from day one. We are at the forefront of new technology, and you’ll see first-hand the impact that new products and services have on our customers.We are looking for exceptional candidates who could be the future leaders of Global Operations. You will need to be forward thinking and innovative, with a passion for driving change and an openness to different ideas and cultures.
You are well achieved, globally and nationally mobile, fluent in English, and legally permitted to work in Poland. Please note that you can only make one application each recruitment cycle. Candidates should make an informed decision before applying by reviewing the different business areas and location sections on our website.What will you bring?We are looking for forward-thinking and innovative individuals, with a passion for driving change and an openness to different ideas and cultures.Successful candidates will be curious and digitally minded people with commercial acumen and drive to serve our customers in the best way possible. They will think creatively and have the courage to seize opportunities while building strong relationships and finding diverse solutions to complex problems.
Main responsibilities
· Supporting existing and emerging projects across our business lines. · Support process reengineering projects within transformational programmes across Consumer, Wholesale, Risk or Payments. · Drive broader change initiatives that achieve standardisation of key processes. · Conduct analysis and interpretation on management information, including financials, operations performance and risks and issues monitoring. · Support the innovation agenda through delivery of use cases (i.e., business problems to fix), research on market practices and driving innovation culture in Global Operations. · Work within our Risk Operations business who help ensure we fully understand our customers, their business and purpose of our relationship with them and enable our lines of business to work with customers confidently and safely.
Benefits
Start date: July 2024 Duration: 24 months Location: Krakow Working mode: hybrid Contract: 2-year employment contract, later extended for a permanent contract in a role equivalent to the level of manager or senior Salary: 9460 PLN gross / month Benefits: full HSBC benefits (private medical healthcare, life insurance, multibenetit card, reimbursement of language courses and studies costs, and other)
