IT Support Agent (French Speaker) - no experience need

Reference number
Date of addition
Expiry date
Type of offer
Praca stała
Obsługa klienta
Place of work
Name of the company
Capgemini Polska Sp. z o.o.
Profile of the company

Who are we? Capgemini is a global leader in consulting, technology services, and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Requirements and skills

What do you need to start? Very good knowledge of Frenchwillingness to take the first steps in ITcan-do-it and problem-solving attitudethe ability to talk to anyone and cooperate with a teamIt's not essential, but we appreciate if you also have:a technically oriented mindbasic IT/technical knowledge or skills (Microsoft products, internet, hardware devices etc.)loyalty, honesty, openness, transparency as we value them in our work

Main responsibilities

What duties will help you grow as an expert? Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line. Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend. You will troubleshoot over phone, chat or e-mail. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up. What’s next??Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world as there is a variety of roles that you can choose for your career with us. You can become Incident Manager – if you can think and make decisions quickly· Change Manager – if you are well-organized and know ITIL· Project Manager – if you want to have mastering and developing projects· Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs· Junior IT Technician – if you want to work directly with IT infrastructure


What have we prepared for you? Space where you can develop yourself:

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to TED talks, Coursera materials, and virtual training: e.g. MS Azure, AWS, Google or ServiceNow.
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.
  • Our famous atmosphere: We don't have a rigid dress code, but what we do have are awesome communities and world-changing initiatives. There's always someone happy to start a day with a cup of coffee with you - even virtually! We are a big company with a unique atmosphere – we make friendships, share important moments, and… simply like each other!
  • A lot of benefits:· Well-being package (private medical care, additional life insurance & StayWell helpline).· Referral bonuses for recommending your friends to Capgemini.· Inspiro Audiobooks & MyBenefit (cinema tickets, OK System and more).· Offices in great locations, car leasing program, carpooling options and bicycle parking.
How to apply
Additional remarks

The recruitment process for this position and onboarding training are conducted online.

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