Guest Relations - Reception internship

Reference number
1041/2019
Date of addition
10.09.2019
Expiry date
10.01.2020
Type of offer
Praktyka płatna
Category
Hotelarstwo/Turystyka/Gastronomia
Place of work
Zagranica
Name of the company
Spain internship
Profile of the company

Our collaborator is a luxury rental accommodation in Marbella. Considering it one of the top sunny destinations in Spain, the company believes a great rental should take back to genuine customer service, high-end properties and real locals living next door.We are looking for a warm welcome, a happy smile, a positive attitude, a pro-active person who is passionate about delivering excellence in guest service.If you are looking for a unique opportunity to develop your professional skills in hospitality, then this company is your best option.

Contact
Website
Requirements and skills

Requirements

  • Related studies or previous experience in the hospitality and tourism industry.
  • High level of English. Spanish intermediate.
  • Other languages as an asset- Strong communication skill, pro-active, customer service oriented.
  • Driving license is essential (for our scooter).
  • Professional appearance and manner.
  • Minimum 3 months internship.
Main responsibilities

Responsibilities

  • In charge of the guest relation since a reservation is confirmed until the departure.
  • Send guests pre-arrival information and assist them with any need/doubts they may have via email, telephone, and WhatsApp.
  • Coordinate check-ins at our office or in the house and make sure all information is well delivered and explained.
  • In communication with housekeeping/maintenance to control those properties are clean/well prepared when the new guests are coming.
  • In charge of keys collection and track the keys report guaranteeing all keys are controlled.
  • Follow up daily calls and emails. Provide an answer within 24 hours.
  • Responsible for the closing cashier.
  • Being knowledgeable of information on the properties and surrounding areas.
Benefits
  • Internship benefits500 € gross per month.
  • Internship hours 40 hours per week changing schedules.
  • LocationPuerto Banús, Marbella.
How to apply

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