Customer Care Agent

Reference number
524/2021
Date of addition
10.06.2021
Expiry date
31.07.2021
Type of offer
Praca stała
Category
Obsługa klienta
Place of work
Mazowieckie
Name of the company
HR Contact
Profile of the company

Do you value contact with others and your friends define you as a people person? You are problem-solving-oriented and know at least 2 languages? If yes, do not hesitate and join the international EBV Finance team as a: Customer Care Agent, Ref no.: CCA/06/21/W, Location: Warsaw

Contact

Karolina Łojko, karolina.lojko@hrcontact.co , +48 786 955 636

Requirements and skills

-Higher education.
-Excellent command of English and additionally good knowledge of either Czech, Slovak,
-German or Danish language is a must.
-Experience in a similar role.
-Ability to meet deadlines in a fast-paced environment.
-Knowledge of other languages would be considered as a great advantage.
-Excellent IT skills, including a working knowledge of presentation software. packages, preferably Microsoft Office Word, Excel, and PowerPoint.

Main responsibilities

-Customer management (responsibility for a defined group of customers).
-Customer & authority communication and support (day to day, issue solving, responding to requests, requesting documents).
-Preparing documents for the customers & authorities (preparing contracts, POAs, etc. for the customers).
-Partners communication (issue solving, responding to requests).
-Communication with 3rd parties if needed (lawyers, bailiffs, authorities, etc.).
-E-mail handling (Tracking incoming e-mails directed to Customer Support Team address).
-Ticketing management (resolving ticketed issues, and ticketing new inquiries to responsible department or agent).
-Metadata entry to digital documents in a digital repository.
-Sales support activities (identify opportunities and send leads to sales).
-Communication channels handling for customers, partner, and authorities (chat, mail, tickets, phones).

Benefits

-Possibility to gain valuable experience while working after companies' transformation.
-Dynamic, international working environment.
-Flexibility that enables work-life balance.
-Chance to grow both personally and professionally.

How to apply

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