Customer Care Agent

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Praca stała
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Do you value contact with others and your friends define you as a people person? You are problem-solving-oriented and know at least 2 languages? If yes, do not hesitate and join the international EBV Finance team as a: Customer Care Agent, Ref no.: CCA/06/21/W, Location: Warsaw


Karolina Łojko, , +48 786 955 636

Requirements and skills

-Higher education.
-Excellent command of English and additionally good knowledge of either Czech, Slovak,
-German or Danish language is a must.
-Experience in a similar role.
-Ability to meet deadlines in a fast-paced environment.
-Knowledge of other languages would be considered as a great advantage.
-Excellent IT skills, including a working knowledge of presentation software. packages, preferably Microsoft Office Word, Excel, and PowerPoint.

Main responsibilities

-Customer management (responsibility for a defined group of customers).
-Customer & authority communication and support (day to day, issue solving, responding to requests, requesting documents).
-Preparing documents for the customers & authorities (preparing contracts, POAs, etc. for the customers).
-Partners communication (issue solving, responding to requests).
-Communication with 3rd parties if needed (lawyers, bailiffs, authorities, etc.).
-E-mail handling (Tracking incoming e-mails directed to Customer Support Team address).
-Ticketing management (resolving ticketed issues, and ticketing new inquiries to responsible department or agent).
-Metadata entry to digital documents in a digital repository.
-Sales support activities (identify opportunities and send leads to sales).
-Communication channels handling for customers, partner, and authorities (chat, mail, tickets, phones).


-Possibility to gain valuable experience while working after companies' transformation.
-Dynamic, international working environment.
-Flexibility that enables work-life balance.
-Chance to grow both personally and professionally.

How to apply

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