Technical Support Specialist – German speaker

Reference number
146/2021
Date of addition
18.02.2021
Expiry date
04.04.2021
Type of offer
Praca stała
Category
Obsługa klienta
Place of work
Zachodniopomorskie
Cała Polska
Name of the company
Diebold Nixdorf
Profile of the company

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Contact
Website
Requirements and skills
  • Very good command of German.
  • Technical knowledge in operating systems, networks (WAN; LAN) and good analysing skills desired.
  • Knowledge of customer service principles and practices.
  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behaviour on the phone.
  • Willingness to work in shifts, based on customer requirements.
  • Enthusiasm and willingness to learn.
Main responsibilities
  • Provide proactive User Helpdesk Services through technical analysis of incidents and service requests within the ticket system.
  • Support the engineers in the field (Engineer Helpdesk) to ensure high levels of customer satisfaction.
  • Solve incoming customers and field service engineers’ issues/ problems on the phone.
  • Perform initial assessment, diagnosis and remote IT systems support.
  • Provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools.
  • Escalate potential problems and complex incidents.
  • Observe technical or process problems and offer improvement suggestions.
Benefits
  • Trainings from the first day of work.
  • Various options of development.
  • Being part of a multicultural team.
  • Possibility to use foreign languages on a daily basis.
  • Teamworking and supportive atmosphere in our teams.
  • Contract of employment (umowa o pracę).
  • Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme).
How to apply
Additional remarks

As we are expanding our structures, we are currently looking for new candidates to join our teams. We offer employement in a modern office in centre of Szczecin, but we are also open for candidates who can work only in a remote way.

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