Order Management Specialist with German (k/m)

Reference number
Date of addition
Expiry date
Type of offer
Praca stała
Obsługa klienta
Place of work
Name of the company
Genpact Poland Sp. z o.o.
Profile of the company

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Requirements and skills

• Very good knowledge of German – C1
• Good level of English – B2
• Good MS Office (especially MS Excel) knowledge
• Analytical thinking and ability to learn fast
• Personal culture and ability to deal with the client properly
• High motivation and willingness to learn
• Previous experience in Customer Care/ Order Management
• Familiarity with Excel

Main responsibilities

• Creating and booking of Orders in the ERP system
• Handling customer requests
• Ensure resolution to customer requests
• Contact with the customers via e-mails/phone
• Updating the information in the system (regarding clients, supplies, pricing)
• Gathering information from logistics partners
• Building a relation with clients and sales representatives
• Checking and solving potential issues between client purchase orders and system information
• Solving issues regarding damaged goods, shipment delayed, etc.
• Handling complaints related to logistics and return transports


• Attractive salary
• Fulltime remote job
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

How to apply
Additional remarks

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about- us/privacy-notice-for-employment-candidates.

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